..::Adepto Telecom::..

Frequently asked questions

FAQ - Payment

General • Payment • Account • Connection

I think I have been charged incorrectly
What kind of payment methods do you offer?
My order status shows "COMPLETED" but no credits are added to my account?
How long does my credit last for calls?
Are there any other charges to pay?
How much will I be charged for my calls?
When do call charges take effect?
How can AdeptoTelecom keep their rates so low?
Will I receive an invoice?
How much does it cost for someone to ring my Voip-in number?

^ top I think I have been charged incorrectly

When you feel you are being overcharged, please ensure you have dialled a regular land line and not a mobile number without realising. If you still have doubts, please contact us.

^ top What kind of payment methods do you offer?

AdeptoTelecom offers various ways to pay, including major credit/debit cards, banktransfers, PayPal, Google Checkout and depending on where you live various local payment methods.

^ top My order status shows "COMPLETED" but no credits are added to my account?

In some cases customers have experienced longer than expected delays in between orders being processed and credits appearing in balances. Generally it should only take 12 hours, but in a small number of cases customers may have to wait longer for their balance to reflect the purchase.

^ top How long does my credit last for calls?

At AdeptoTelecom, your credit will NOT expire.

^ top Are there any other charges to pay?

There are no monthly subscription, registration or administration charges. The advertised tariff for each destination is all-inclusive.

^ top How much will I be charged for my calls?

Calls to all other (PSTN) phone numbers will be charged the applicable tariff for the destination you are calling. Rates are in Eurocents per minute and calls are rounded up to next second (per second billing). Apart from that there are no other charges; no subscription, registration, or administration fees!

^ top When do call charges take effect?

Call charges take effect once you are connected to the telephone number you have dialled i.e once the call has been answered. If there is no answer or the line is engaged you will not be charged for the call.

^ top How can AdeptoTelecom-VoipHit keep their rates so low?

We always try to offer the best prices possible and AdeptoTelecom constantly aims to negotiate better deals with suppliers to pass this discount on to our customers! By buying in bulk from major carriers and using state of the art technology AdeptoTelecom is able to significantly undercut other international call providers. In addition, low overheads and a no frills approach enable our customers to benefit even more.

^ top Will I receive an invoice?

You will not receive an invoice by post. All call specifications and -costs can be seen on your account page on this website.

^ top How much does it cost for someone to ring my Voip-in number?

This depends on where the other person is calling from and which telephone provider they use. The call should be charged at normal geographic rate (and if ringing from abroad a normal international call to your country) so the caller should check with their own telephone provider how much they charge for normal calls to landlines.