An Adepto Telecom service

Terms and Conditions of the Service

Universal Sim is a product and webpage designed, developed and operated by Adepto Telecom on behalf of its partners.

The following Terms and Conditions apply to transactions made on the Universal Sim web site for all goods and services supplied directly by Universal Sim's partners. Please refer to separate Terms and Conditions for transactions made on any of our partners' sites. Universal Sim reserves the right to change, alter or otherwise amend these terms and conditions at any time.

Please read these Terms and Conditions carefully and if necessary print a copy for future reference. The placement of an order indicates your acceptance of our Terms and Conditions and we will treat such an order as an offer by you to purchase and pay for the goods subject to these terms. You are also required to be over 18 years of age to place an order online. These Terms and Conditions do not affect your statutory rights.

Published Prices

Universal Sim reserves the right to make changes to our published prices to reflect any increase in our supplier's prices, or of any associated taxes or service costs. We also reserve the right to amend prices if an omission or error was made to the published price for the goods whether or not the order has been confirmed. In this event, you will be informed of any price changes and given the opportunity to cancel your order. All prices on our website are inclusive of VAT/sales taxes where applicable. Please note that each network operator also reserves the right to change their tariffs and initial call credits at any time without notice.

Accuracy of Information

Universal Sim makes reasonable endeavors to ensure that all information on our website is as accurate and up to date as possible. However, we cannot guarantee the reliability or the accuracy of the information contained within its pages. Due to the dynamic nature of this market, all published prices are subject to change and availability. The utmost care and attention has been taken that the information is correct at time of publishing. Universal Sim accepts no responsibility for any errors of omissions on this website.

Description of Goods

Universal Sim may provide a wide range of products and services sourced globally. However, it is impractical to attempt to publish detailed technical specifications of all our products. Any specifications (including tariff information) provided on our site are for the sole purpose of giving an approximate description of the goods. More detailed descriptions and technical specifications are contained on our supplier's websites. In the event a product or service is described incorrectly (including at an incorrect price), we shall have the right to refuse or cancel any orders pertaining to that product or service whether or not the order has been confirmed. If we cancel such an order, and your payment has been processed, we will issue a credit (to the value of the incorrect price in the case of an incorrectly priced products or services) including any delivery charges.

Availability of Goods

A full refund will be made within 30-days if goods are ordered but are subsequently unavailable from Universal Sim.

Risk

Universal Sim will only deliver goods to a verified credit card billing address as detailed on the order. From the time of delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.

SIM Service

Universal Sim can make no guarantee as to network coverage of our SIM products or network availability. This is the responsibility of the local network operator in the country of use, and you must contact them in the event of any network coverage difficulties. No refunds can be given by Universal Sim for any network coverage issues. We will make every effort to assist with the activation of a product (where user activation is required) by providing information but we make no guarantee as to the network operators rules regarding the activation procedure and cannot be held responsible for any delays or failure of activation (including any subsequent inconvenience or losses caused as a result). It is also the user's responsibility to enter all PIN and PUK codes correctly and we can not be held responsible for cards that are blocked as a result of entering incorrect codes. In this event you must contact the relevant Network operator directly as Universal Sim does not have access to, or maintains a record of, this information. Universal Sim endeavor to ensure that information about tariffs and call credits are accurate and our web site regularly updated, however local Network Operators reserve the right to change such information, and therefore Universal Sim can not be held responsible for such changes.

Handset Compatibility

It is your sole responsibility to ensure that you have a compatible handset before purchasing any Universal Sim product. This includes ensuring that your handset is both 'unlocked' and network compatible for the countries in which you wish to use Universal Sim products. You indemnify Universal Sim from all such responsibilities, and refunds can only be made in accordance with our returns policy as stated in these Terms and Conditions.

Universal Sim Shipping & Returns Policy

Shipping of Items

All items are shipped within 48hrs (excluding weekends and public holidays) for orders placed by 1pm GMT. If your item is out of stock we will contact you with an estimated delivery date. All items are sent fully insured and require a signature upon delivery. Once the goods are dispatched you will be notified via email with your tracking information.

Faulty Goods

If your item is faulty then please email us to obtain a Returns Authorization Number prior to returning it using one of our contact email addresses. If the fault is a result of production we will be happy to have the item returned. You must enclose with the item a letter stating the fault. All refunds will be made directly to the payee. We do not refund postage charges in this case.

Faulty goods are covered for up to 28 days from the date of dispatch. If a manufacturer warranty is applicable to the product, you then must deal with the manufacturer directly outside of this period.

Damaged Goods

If your item arrives damaged, you are required to email us immediately with details of the damage. In most cases, you must retain the envelope and any packaging in order for a claim to be made to the courier for damaging your item in transit. Without all packaging material, you will not be entitled to a damaged goods exchange.

Universal Sim can take no responsibility for loss or damage to an item once it is signed for by the customer upon delivery by the courier. It is therefore in the customer's best interest to ensure that all packaging is intact and undamaged before signing for a delivery.

Damaged goods must be reported to Universal Sim within 7 days of receipt.

Incorrect Goods

If you have been sent the wrong item, please contact us as soon as possible to arrange for the item to be exchanged prior to your returning the item. We will also refund in money, credit note, or in goods (at our discretion) any appropriate shipping costs (with prior agreement of Universal Sim).

Incorrect goods must be reported within 7 days from the date of receipt. Incorrect Goods does not include where a Universal Sim solution has been purchased which is not compatible with a handset (see Handset Compatibility above).

Not required Goods & Incorrect Purchases

If you decide that you do not require your product or have purchased the wrong item, please feel free to contact us if the item is still in new condition (unopened and untouched). Returns of this nature are purely at our discretion. Returns will be charged a restocking fee of 50% of the cost of the item and the cost of sending refund payments, all which will be deducted from your refund payment. If the item is returned opened, damaged, or faulty we may not be able to arrange a refund.

Un-required goods must be reported within 7 days from the date of receipt.

Cancellations

If you wish to cancel your order prior to goods being dispatched by Universal Sim, you will receive a full refund. If the goods have been dispatched but not yet delivered then you will be refunded in full less any shipping costs incurred by Universal Sim upon its safe return.

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