An Adepto Telecom service

Privacy Policy

Universal Sim's policies and procedures for handling customer information have been created with the understanding that Internet technologies are still evolving and that Internet business methods are continuing to evolve to meet the needs and opportunities of the changing technologies. As a result, Universal Sim's policies and procedures are subject to change.

In the course of serving its customers, Universal Sim acquires, stores and transmits customer communications and information that customers may regard as private or sensitive. Some of this information - such as the customer's name, address, telephone number, and credit card data (please note that we do not hold credit card information as our payments system is managed by PayPal, Moneybookers and Google Checkout) is provided to Universal Sim by its customers in order to establish service. Other information, such as the customer's account status, choice of services, and customer logs is created and maintained by Universal Sim in the normal course of providing service and for gathering required billing information.

Data Security

Universal Sim will protect the confidentiality of its customers information, account information and personal communications to the fullest extent possible and consistent with the law´s governing data protection and the legitimate interests of Universal Sim, its partners, its employees and other customers of Universal Sim's services. To protect the loss, misuse, and alteration of information that is collected from customers, Universal Sim has appropriate physical, electronic, and managerial procedures in place.

How is customer information used?

Universal Sim will limit the use of customer information to its internal use only, pursuant to the relationship with the customer and will under no circumstances give such information to an unrelated third party

Opt Out & Modifications

Customers may opt out of receiving notices of new or upgraded products from Universal Sim by contacting us. However, customers may not opt out of receiving information from Universal Sim which is essential for maintaining or updating customers' accounts or system information.

Most customers may access and modify their personal information via their online personal control panel/account information page that may or may not be provided to them by Universal Sim's partners. All other customers may access and modify their personal information by contacting us.

Disclosure of customer information and communications

Universal Sim will not otherwise disclose its customers' personal and account information unless Universal Sim has reason to believe that disclosing such information is necessary to identify, make contact with, or bring legal action against someone who may be causing harm or interfering with the rights or property of Universal Sim, Universal Sim's customers, or others, or where Universal Sim has a good faith belief that the law requires such disclosure.

The Universal Sim network does not store customers' electronic mail and other communications, it only facilitates its transfer from one place to another.

Universal Sim disclaims any intention to censor, edit or engage in ongoing review or surveillance of communications temporarily stored on or transmitted through its facilities by customers or others. Universal Sim in co-operation with partners will, however, review, delete or block access to communications that may harm Universal Sim, its customers or third parties.